WHAT ARE THEY AND WHAT ARE THEY FOR?
These Terms of Use and Purchase Conditions (hereinafter, “terms and conditions”) establish the terms governing the use of this website www.bordergemstones.com, the purchase of products in it and will govern the relationship between bordergemstones.com and its owner María Victoria Rodríguez Garrido, with NIF 28.909.449-J and domiciled in Mairena del Aljarafe, Seville, Spain, and all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or content contributors.
This text describes the terms and conditions that regulate the contracting of products through our online store, rights and obligations of the parties and information on how to buy, all in compliance with Law 34/2002, of 11 July, of Services of the Information Society and Electronic Commerce (LSSI).
Please read these terms and conditions carefully, as well as our Use and Privacy Policy and Cookies Policy, both available on the website itself, before accessing or using our website. By accessing or using any part of the site, you are agreeing to the Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you should not access this website or use any of the services.
These terms and conditions may be modified at any time, so it is your responsibility to read them periodically in order to know those that are in force at the time of making your purchase since you as a Client will be subject to the current policies and terms and conditions. at the time you use this website or make each order. If you have any questions, you can contact us by sending an email to info@bordergemstones.com.
DATA AND CUSTOMER COMMITMENT
The information or personal data that the Client provides us will be treated in accordance with the provisions of the Use and Privacy Policy.
By using this website, the Client consents to the processing of their data and states that they are true and correspond to reality. Therefore, the Client undertakes to:
.- Make use of this website only to make inquiries or legally valid orders.
.- Do not make any false or fraudulent order. In case of indications of falsehood or fraud, bordergemstones.com is authorized to cancel the order and inform the relevant authorities. Likewise, bordergemstones.com does not assume any type of responsibility for the damages and/or expenses that may derive from it.
.- Provide bordergemstones.com with your email address, postal address and/or other contact information truthfully and accurately. Likewise, the Client consents that bordergemstones.com may use said information to contact him, if necessary.
.- Do not make improper use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other program or technologically harmful or harmful material. The Client will not try to have unauthorized access to this web page, to the server on which said page is hosted or to any server, computer or database related to our website. Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations.
The Client declares to be over 18 (eighteen) years old and have the legal capacity to enter into contracts. In this sense, bordergemstones.com may verify, through the means it deems appropriate, compliance with the aforementioned requirement.
PRODUCTS
The products offered on this website are natural stones, carved or rough, necklaces made with natural materials (stones, fossils) and findings in silver or other metals, and books on the mineral sector. Both the stones and the necklaces are unique pieces, so their availability ends when a customer purchases it. Instead of the books we do have a greater number of stocks and they will be subject to the amount that we have available at the time of purchase.
PRICES
All prices that appear on BORDERGEMSTONES.COM include VAT, and its price will be the one specified at any time on the web.
BORDERGEMSTONES.COM reserves the right to modify the prices and conditions of sale of the products. However, the price and conditions that were established at the time THE CUSTOMER placed the order will always be respected and applied.
SHIPPING COSTS
You can consult them in the “Shipping” link in the footer of our website.
PURCHASING PROCESS
The CLIENT will follow the following steps:
- Once the desired product or products have been selected, the “Cart” will be accessed where all the products will be displayed in a list, with the name of the product, the final price including taxes and discounts, if applicable. For your convenience, in the “Shipping” section you can calculate the cost by filling out a small form with the fields of your location by country, province and postal code. You will be informed of the cost of both standard shipping and private courier. Then you will have the possibility to finalize the purchase that will take you to the next section.
- In the “Payment” section you will be required to fill out a form with your personal billing information or, if you wish, a shipping address other than the billing address, which will allow you to acquire the product and make the purchase. You can choose the payment method between the two available options, credit card or paypal, each of which will ask you to fill in its required fields.
- Once the previous steps have been completed, you can select the “Place the order” button and the contracting process is formalized, but not before checking the Accept the contracting terms and privacy policy box. Once the order is placed, you will be subject to our acceptance. Within the following 48 hours we will send an email confirming it. BORDERGEMSTONES.COM is not responsible for errors or failures in the email address provided by THE CLIENT.
PAYMENT METHODS
BORDERGEMSTONES.COM offers you two payment options, guaranteeing your security and confidentiality:
- Credit Card without additional charge:
This service has been implemented through the Stripe trust platform. You can pay by credit or debit card through our payment gateway and SSL secure server, at no additional cost, with all security protocols and immediately. Once the purchase process is complete, you will receive a confirmation e-mail.
- Payment by PayPal without additional charge:
PayPal is also an Internet service company that offers itself as a payment intermediary, in a safe, fast and easy way. When making the payment and finalizing the purchase process, Paypal charges your credit card or your PayPal balance the exact amount, without additional costs. You just have to fill out a quick electronic payment form. By filling out the form the first time, you are registered as a PayPal user, having an account where all the transactions made are reflected. At the time both parties will receive an e-mail communicating said transaction and we will proceed to send the purchased pieces.
RIGHT OF WITHDRAWAL AND RETURNS
You can exercise your right of withdrawal and you have 14 calendar days to make the return, in compliance with Directive 2011/83/EU on consumer rights, counting from the day following the date of receipt.
To know the procedure follow the link “Returns” in our footer.
CUSTOMER SUPPORT
For any claim or query you can contact BORDERGEMSTONES through the section of the website or through the following means of communication:
.- If you are a Spanish speaker, you can call us at 656326959
.- In any other case you can send us a WhatsApp to the number +34656326959
.- Or if you prefer, send us an email to the following address: info@bordergemstones.com
RESPONSIBILITIES
BORDERGEMSTONES is not responsible, in any case, for damages of any nature that could be caused, such as, but not limited to, the following actions: possible failures of the Internet server that prevent access to one or more Portal pages, errors or omissions in the Contents or the transmission of viruses or malicious or harmful codes in the Contents, despite having adopted all the technical measures to avoid it.
GUARANTEE
BORDERGEMSTONES will respond to the Client for any lack of conformity that the products show, within a period of 2 years from the date of delivery of the product, as established by the applicable regulations. Excluded from the legal guarantee of the product is the wear and tear caused by use or those damages caused by improper use of the product, as well as in general all those assumptions that are excluded by current legislation.
LIABILITY AND RELEASE OF LIABILITY
Unless expressly provided otherwise in these Conditions, the responsibility of BORDERGEMSTONES in relation to any product purchased on the website will be strictly limited to the purchase price of said product.
All descriptions, photographs of products, information and materials that appear on this website are provided “as a true body” and without express or implied warranties about them except those established by law. Products may appear slightly larger or smaller than actual size in some photographs due to screen settings and photographic technique. In any case, with all items (except books) we include a photograph of the item in the hand or on the neck so that we can have a clear idea of its actual size. Likewise, the color tones in the photographs of the products in the online store may be altered by the resolution of your monitor, and may differ from the real ones. If you have any questions in this regard, please contact BORDERGEMSTONES through the aforementioned channels or through the contact form on the website.
BORDERGEMSTONES shall not be liable for any damage or loss resulting from a denial-of-service attack, virus or any other technologically harmful or harmful program or material that may affect the Customer’s computer, computer equipment, data or materials as a result of the use of this page. website or the download of content from it or, where appropriate, to which it redirects.
FORCE MAJEURE
BORDERGEMSTONES will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond reasonable control (“Force Majeure”).
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the “Cause of Force Majeure” continues, and BORDERGEMSTONES will have an extension of the term to comply with said obligations for a period of time equal to the duration of the “Cause of Force Majeure”.
BORDERGEMSTONES will use all reasonable means to find a solution that allows it to fulfill its obligations despite the “Cause of Force Majeure”.
INTELLECTUAL AND INDUSTRIAL PROPERTY
BORDERGEMSTONES, by itself or as assignee, is the owner of all the intellectual and industrial property rights of the Portal, as well as the elements contained therein (for example, images, sound, audio, video, software or texts; trademarks or logos , color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by BORDERGEMSTONES or its licensors. All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the Contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of BORDERGEMSTONES. The User undertakes to respect the Intellectual and Industrial Property rights owned by BORDERGEMSTONES. The User must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the BORDERGEMSTONES pages.
See more complete content in the link “Use and privacy policy” in the footer of this website.
APPLICABLE LAW AND JURISDICTION
The use of the BORDERGEMSTONES.COM website and the product purchase contracts through said website will be governed by Spanish law.
In the event of any conflict, controversy or legal dispute that may arise, BORDERGEMSTONES and the User will be governed, as are these terms and conditions, by current Spanish regulations and will submit, if applicable, to the Courts and Tribunals of the city of Seville. , Spain.
We also inform you that the European Commission makes available to consumers a platform for the resolution of online consumer claims, which you can use as a consumer and which is available at the following link: http://ec.europa. eu/consumers/odr/
INTEGRITY OF THE CONTRACT
If any of the clauses of this contract is voidable or null and void, it will be considered as not set, maintaining the rest of the contract with all its binding force between the parties.
